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CyberObject has been helping customers achieve their business goals by providing legacy host access and data integration with new applications through the use of expert systems analysis.

CyerObject’s Intelligent Customer Advocate System – ICAS offers an easy to use, expert systems based user interface for the complex telephone company trouble administration environment. The flexible architecture of ICAS allows solutions to be implemented as an internal call center solution. In addition, external customers of the telephone company have access to the ICAS infrastructure that empowers these external customers to report and solve their own troubles (Customer Self Service). ICAS has dramatically improved the productivity of customer service representatives as well as dramatically reduced expenses associated with unnecessary dispatches.

CyberObject has extensive experience with the Operations Support Systems – OSS that are implemented within the telephone companies. Building upon that OSS experience, CyberObject applies the understanding of system functionality and their respective interfaces, protocols and data to solve customer trouble administration problems.

CyberObject’s solutions are a technology enabler for “Customer Self Service” in the following areas:

• Internet access – customer self service, ordering, billing, trouble administration
• Intranet access – utilize the same interfaces across customer base for internal use
• Extranet access – customers, vendors, suppliers, contractors have access to enhanced product offering

CyberObject’s iEngine - expert systems based product solution for call center environment offers:

• Increased productivity, quicker trouble resolution, drives more consistent decisions, reduce customer contact time
• Application and leveraging of “Institutional Knowledge” to improve business processes
• Reduced expenses, elimination of unnecessary dispatches
• Implementation of standard corporate policies and regulations to business processes
• Customized support based on customer requirements

CyberObject’s goal is to help our customers achieve:

• Single point of contact
• One-stop shopping
• Record accuracy
• Provisioning
• AIN Integration
• Integration with embedded systems
• Open system architecture
• Standards-based solutions
• Accelerated time for services
• End-to-end systems for order and maintenance
• Full solutions
• Excellent price performance
• Competitive differentiation
• Integration with business systems
• Scalability
• Upgradeability
• Reliability

CyberObject has experience in working with the following technologies and standards.