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Buford, Georgia - (February 10, 1998) – CyberObject Corp.
announced today a multi-million dollar contract to install and support
its Intelligent Customer Advocate System (ICAS) at Ameritech to
achieve a consistent region-wide "expert analysis" solution in their
customer service locations. Ameritech will use ICAS solution from
CyberObject Corp. to realize cost reductions and productivity gains.
Ameritech will implement the ICAS solution in its five-state operating
region throughout 1998 with a continuing support contract.
Ameritech will use the Intelligent Customer Advocate System to
support customer support centers, automate call flows and provide
faster problem resolution to their telephone service customers.
ICAS solution will significantly reduce cost, increase productivity
and improve the accuracy of technician dispatches. The "expert systems"
approach of ICAS enables all of Ameritech’s customer service personnel
to benefit from the efficiency of fine tuned business rules that
can be updated and/or added according to Ameritech’s changing needs.
Ameritech needs to cut costs by making better and faster decisions
on the front end. Every time a technician is dispatched for a problem
that should have been fixed internally, the costs increase exponentially.
With CyberObject’s ICAS, Ameritech now has a tool that eliminates
the need for inefficient manual monitoring, improves the accuracy
of decisions and provides a dynamic application environment for
future enhancements."
CyberObject Corp. was founded in 1995 as a supplier of intelligent
application solutions to the communications industry including the
Regional Bell Operating Companies (RBOC’s). The CyberObject Corp.
solutions suites utilizes expert systems technology to solve complex
problems with legacy systems and employs an iterative development
methodology assuring client feedback and satisfaction. With the
emerging standards and technology trends in distributed client/server
architectures, CyberObject’s products can be implemented on existing
corporate networks or accessed over a secured Internet.
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