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FOR IMMEDIATE RELEASE
May 4, 2002
Norcross, Georgia -- CyberObject Corporation announces
the release of ICAS II (Intelligent Customer Advocate System
II). This new release enhances ICAS's already powerful expert
system design used for telephone company trouble repair
and administration.
The culmination of ten years of laboratory study and field
input, ICAS II dramatically improves both the front-end
technician interface and the back-end system interface of
ICAS.
The new graphical user interface is designed to reduce
the repair representative's customer contact time while
improving the quality of the technician's trouble screening
and analysis. Presenting the right information at the right
time in the right format is the key.
ICAS II not only seamlessly extracts critical information
from a variety of legacy Operational Support Systems (OSS)
-- like the basic ICAS -- it also allows access to a wide
variety of sub-systems and interfaces through secure internet
or intranet connections. Now your Repair Representative
can have instant access to supplementary information like
training guides, methods and procedures on an as-needed
basis. The strength of ICAS is its ability to access a variety
of disparate information sources, extract the precise data
needed and present it in a common English look and feel
at the moment you need it. In doing so it dynamically prompts
you with questions that screen the case of trouble while
you are receiving it. This concurrent receipt and screening
process may include testing, if appropriate, but will always
include a dispatch (in or out) recommendation and commitment
date based on your business rules and your current work
force capabilities.
Applying the power of artificial intelligence and access
to a variety of OSSs has allowed the ICAS to support over
800 concurrent users in multiple states. This distributed
system has logged over 79,000 trouble reports in a twenty-four
hour period providing enterprise-wide trouble administration
rules while accommodating local variations in products,
policies or regulatory rules.
CyberObject, a leader in telecommunications software design
and development, is a privately held corporation based in
Norcross, Ga. whose principle business is the application
of intelligent software to solve complex business problems.
CyberObject and the CyberObject logo are registered trademarks
of the CyberObject Corporation.
Contact: Larry Smith - Vice President Marketing
Phone: 630-761-0160
E-mail: larrydsmith@cyberobject.com
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