Press Releases

Articles

White Papers

Press Releases

• 05/04/2002 - Telco System Uses Artificial Intelligence and the Internet to Fix Phones
• 11/01/1998 - ICAS Implementation in CLEC
• 09/15/1998 - CyberObject Relocates to New Corporate Headquarters
• 02/18/1998 - CyberObject Wins Ameritech Contract to Implement ICAS Solution in its Five-State Operations

Articles

• 03/25/1998 - Wall Street Journal - Ameritech Saves Billions

White Papers

• ICAS Frequently Asked Questions - FAQ (PDF Format)
• Intelligent Customer Advocate System - ICAS (PDF Format)
• ICAS - Single Point of Contact Diagram (PDF Format)
• ICAS for eCust "Moving Customer Access Into the Future" (PDF Format)
• Access ILEC MLT and Intelligent & Comprehensive Analysis of MLT data (PDF Format)

Technology Information

• CORBA - IIOP White paper (PDF Format)
• What is JAVA? (PDF Format)
• Knowledge Based Expert Systems (PDF Format)
• Common Request Broker Architecture - CORBA (PDF Format)