ICAS (Intelligent Customer Advocate System) is a CyberObject software product designed as a flexible and full featured trouble and maintenance administration system for the telecommunication industry. iWeb extends this ICAS functionality to remote users via a secure Intranet or Internet infrastructure. With its zero client architecture, iWeb can be easily deployed for work-at-home repair reps, casual trouble administration users, management or external customers such as CLECs. Both products utilize expert system technology, your company's institutional knowledge and your back-end or legacy systems data to enable and support your call-center repair rep. And, both products enable your repair reps to receive, screen, test (when necessary), appropriately recommend an inside or outside dispatch and provide a commitment date and time for each case of trouble they manage in a manner consistent with your company's business rules and strategies.

ICAS has an operations tested history of delivering the following benefits:

• improved average work time
• eliminates direct access to multiple OSS'
• delivers consistent and intelligent trouble analysis
• improves dispatch quality
• reduces training requirements
• integrates the receipt and screening functions

iWeb shares exactly the same server side components as ICAS - iPlatform to provide a secure and reliable transaction interface between your remote user and your company's OSS legacy information.