Mr. Robert is facing an issue with his phone service – no dial tone. To resolve this, he activates Charlie on his iPhone to report the trouble. Charlie, equipped with extensive troubleshooting knowledge, business rules and government regulations, asks Mr. Robert the pertinent questions, conducts a test on his phone line, performs detailed analysis of the test results to identify the root cause, and schedules an appointment for a technician to restore his service.

Let’s watch this video clip, recorded in real-time without editing, to experience how Charlie handles the situation seamlessly.