Facebook Messenger – Missed commitment

Watch as Charlie takes care of a customer who missed their commitment for a home phone service issue. Facebook Messenger is one of multiple channels that FusionAI allows you to instantly deploy your virtual agents to. With about 1 billion active users each month, there’s a good chance your customers are already using Facebook Messenger, making it a highly convenient and easy avenue for them to access your customer service.

The above interaction utilizes multiple connected files on FusionAI. Here are some samples: