George wants the pharmacy’s monthly catalog and does NOT want to sit on hold forever to request it. Luckily his pharmacy uses FusionAI. The call is answered quickly with no lengthy Hold time. And since George is tired of having his last name misspelled, he opts to text his details…to the same phone call he’s talking on!

FusionAI can juggle multiple channels effortlessly. While engaged on a Voice call, FusionAI can send an SMS notification to gather input while maintaining the call. From there, the user has the option to speak or text their input. It’s all good in Charlie’s hood.