CREATE Call Center

Are you considering the establishment of a brand-new call center? Look no further; you’ve arrived at the perfect destination. Whether your requirements entail a modest setup with just a few seats or an extensive operation spanning thousands of seats, we will have your automated, 24 x 7 and 360 degree call center up running in record time. Partner with us, and experience the seamless and rapid deployment of your new call center solution.

Our platform generates Digital Agents from your business process documents. These Digital Agents seamlessly integrate with your backend data systems, offering a flawless synergy that automates and enhances your customer interactions. Through natural language conversations, these agents emulate the human touch, effectively replicating the experience of having thousands of dedicated “digital employees” at your service. Explore the future of customer engagement with our innovative solution.

Human Agents are on standby, playing a support role. When a Digital Agent detects an inappropriate response or encounters a complex situation, it can either collaborate with, or transfer the call to the most suitable Human Agent based on problem type, skill levels, and other relevant parameters.

Furthermore, our automation solutions seamlessly encompass various channels, often with just a few simple clicks, eliminating the need for coding expertise. This comprehensive approach ensures 24/7, 360-degree customer service. Customers can fluidly switch between these channels during a conversation. For instance, if a call is disconnected, customers can call back later, and the conversation precisely resumes from the previous point of interruption.

Regardless of the channel customers choose, engagement works the same way across all channels.

Benefits:

  • Eliminate long waiting times for customers.
  • Drastically reduce Average Handling Time (AHT).
  • Maximize automation capabilities.
  • Elevate the quality of customer service.
  • Minimize the need for extensive agent training.
  • Reduce overall IT costs