Gene called in a trouble earlier and now wants to check and change the appointment. This is easy work with FusionAI. Using Amazon Alexa, the existing appointment can be verified and updated at will, in a totally hands free experience. Gene didn’t even have to get his hands dirty.

FusionAI is available through a variety of channels. It can understand a variety of date and day formats in conversation and use them in context to set a new appointment. And the learning engine can pick up new ways to say things so we’re always learning.